The Understudy Support
Questions, problems, or something the house did that it shouldn't have? Email support@cedarlight.io and you'll hear back from the person who wrote the code - usually within two business days.
Common questions
Does the theater really perform while the app is closed?
Yes, fully and honestly. When you return, the house accounts for the time you were away - no check-in streaks, no decay, no punishment for leaving. It is a game you visit, not one that demands you stay.
I feel like I'm missing something.
You probably are. The Understudy counts nothing, badges nothing, and teases nothing; its depths are found, not told. Patience and curiosity are the only mechanics. We won't spoil it here - that's a promise to you, not an evasion.
My purchase isn't showing up.
Use the restore line at the Box Office window while signed in with the same Apple Account that made the purchase. If it still doesn't appear, email us with your rough purchase date - never send receipts containing personal details you'd rather keep private.
Do I need to buy anything to finish the story?
No. Everything the play is about, including every ending, is reachable without spending anything. The Box Office sells keepsakes and further correspondence for those who want them.
Is my theater backed up?
Your save lives on your device and travels with your device's own backups. We keep no copy - see the privacy policy, which is short.
Notifications?
One, optional, off by default. Nothing else will ever ask for your attention.
Something looks wrong or the app misbehaves.
Email a description of what you did, what you expected, and what happened instead, plus your iPhone model and iOS version. We run no analytics, so your report is genuinely how we find out - thank you.
Requirements
The Understudy requires an iPhone running iOS 26 or later.
Contact
Cedarlight Studios LLC - support@cedarlight.io