Sotto Support
Questions, problems, or ideas for Sotto? Email support@cedarlight.io and you'll hear back from the person who builds the app - usually within two business days.
Common questions
Is my journal really private?
Yes. Everything you write, and every AI reflection on it, is stored and computed on your device. Sotto has no accounts and no servers; we could not read your journal if we wanted to. The full details are in the privacy policy.
How do I lock Sotto?
Turn on the app lock in Sotto's settings and the app will require Face ID (or your passcode) whenever it opens.
How do I get my entries out?
Use the export option in Sotto's settings. Your export is generated on-device and goes only where you send it.
My purchase isn't showing up.
Choose Restore Purchases in Sotto's settings while signed in with the same Apple Account that made the purchase. If it still doesn't appear, email us with your rough purchase date - never send receipts containing personal details you'd rather keep private.
Something looks wrong or the app misbehaves.
Email a description of what you did, what you expected, and what happened instead, plus your iPhone model and iOS version. Since we run no analytics, your report is genuinely how we find out - thank you.
A note on wellbeing
Sotto is a journal, not a medical or therapeutic service, and it is not a substitute for professional care. If you're in crisis in the US, call or text 988 (Suicide & Crisis Lifeline) - or your local emergency number elsewhere.
Requirements
Sotto requires iOS 26 or later.
Contact
Cedarlight Studios LLC - support@cedarlight.io ยท Privacy policy